Changes between Initial Version and Version 1 of Ticket #18270, comment 3


Ignore:
Timestamp:
Jul 24, 2025, 3:47:01 PM (4 months ago)
Author:
Tom Goddard

Legend:

Unmodified
Added
Removed
Modified

  • Ticket #18270, comment 3

    initial v1  
    1 {{{
     1
    22Hi Tom,
    33
    … …  
    88Best,
    99Karthik (I'm a huge fan of ChimeraX!)
    10 ________________________________
    11 From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
    12 Sent: Thursday, July 24, 2025 3:28 PM
    13 To: Srinivasan, Karthik <http://Karthik.Srinivasan@ucsf.edu>; goddard@cgl.ucsf.edu <goddard@cgl.ucsf.edu>
    14 Subject: Re: [ChimeraX] #18270: Crash on Mac waking from sleep
    1510
    16 !-------------------------------------------------------------------|
    17   This Message Is From an External Sender
    18   This message came from outside your organization.
    19 |-------------------------------------------------------------------!
    20 
    21 #18270: Crash on Mac waking from sleep
    22 -------------------------------------------+-------------------------
    23           Reporter:  karthik.srinivasan@…  |      Owner:  Tom Goddard
    24               Type:  defect                |     Status:  assigned
    25           Priority:  normal                |  Milestone:
    26          Component:  Window Toolkit        |    Version:
    27         Resolution:                        |   Keywords:
    28         Blocked By:                        |   Blocking:
    29 Notify when closed:                        |   Platform:  all
    30            Project:  ChimeraX              |
    31 -------------------------------------------+-------------------------
    32 Comment (by Tom Goddard):
    33 
    34  The ChimeraX bug report panel says what we know about this crash: "This is
    35  a known crash that we are unable to fix. Here is information that may help
    36  you avoid this crash. The Qt window toolkit crashed due to a display
    37  configuration change, typically when waking from sleep or when an external
    38  display is disconnected or connected. This has only been seen on Mac
    39  computers. We hope a newer version of Qt will fix it. We update ChimeraX
    40  daily builds whenever a new Qt is released. You can check here
    41  https://www.cgl.ucsf.edu/chimerax/docs/troubleshoot.html#macdisplay   to see
    42  if it has been fixed in a newer ChimeraX."
    43 
    44  We thought it was fixed in ChimeraX 1.10 by a new Qt version (6.8.2) but
    45  your crash shows that is not the case.
    46 
    47  Did it crash when you woke your Mac from sleep?  Did you unplug on plug in
    48  an external display before the crash?  Anything else you can tell me that
    49  led up to the crash?
    50 --
    51 Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/18270#comment:2>
    52 ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
    53 ChimeraX Issue Tracker
    54 }}}