Software freezes while matchmaker runs

[mushtakfuad@…]

Whenever I run the matchmaker for any two molecules, the interface freezes
instantly. Can't fix it anyhow. Need help
-- 
With Regards,
M. Mushtak Fuad
Department of Biochemistry & Molecular Biology
University of Chittagong
E-mail:  fuadmm@std.cu.ac.bd
             mushtakfuad@gmail.com
Phone: +8801704332114
             +8801634233370

[Eric Pettersen]

Hi,

It would be helpful to know what kind of computer you're on, what version of ChimeraX you're using and so forth. The easiest and best way to supply that information is to start ChimeraX and use Help→Report A Bug to submit a bug report, which will include all that. info automatically. You might also say which structures you were using matchmaker on.

--Eric

Eric Pettersen
UCSF Computer Graphics Lab

[mushtakfuad@…]

hello Eric,

I tried to superimpose two antibody-antigen complexes with the matchmaker
feature. I had been doing it for some months now, but never faced this
issue, which is the software interface gets stucked in the middle or
freezes completely. Then I uninstalled and reinstalled the software, only
then it got fixed. If this issue keeps coming again, that would be a very
big trouble for me. Is it my computer or the bug in the software?

I have already submitted a bug report. Hope you will catch up soon.

On Wed, Mar 25, 2026 at 10:48 PM ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
wrote:

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